When will I receive my order?

Orders can usually take 3-10 working days depending on delivery location. Please allow extra time as the current crisis conditions may delay postal deliveries. Every order is ensured. If your package does not arrive you are eligible for a refund or a replacement. Please reach out to contact@myperfectpet.co.uk for further assistance in this matter.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get lost in transit or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situation

Are there any hidden custom fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I cancel my order?

We aim to fulfill orders as quickly as possible. Unfortunately, we cannot cancel or change an order once it has been placed. You are welcome to return the item. For information about returns please view our Return Policy page.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

Can't find what you're looking for?

Send us an email at contact@myperfectpet.co.uk and our Customer Service Team with get back to you as soon as possilbe.